Bird Kultgen takes great pride in having the best employees. Our culture is built around family, respect, hard work and success. Due to this many of our employees have been here for several decades. Each year we take the time to honor one employee for their hard work and dedication. The 2019 winner was selected by our leadership team based on the following criteria: helpful, compassionate, driven, positive, and excellent at their job.
We are very honored to announce our 2019 Employee of the Year: Annette Landrum! Born and raised in Boerne, Texas, and joining our BK team 5 years ago, this employee and her husband have 3 kids, 2 little grandbabies, and loves Texas.
Serving as the dispatcher in our service team, Annette is tasked with getting every service repair order written up and sent through to the shop as quickly and efficiently as possible. By intuitively pairing each RO to a technician with the perfect skill set and experience to do the job, this employee has found a method for working many repair orders simultaneously and seamlessly into the shop.
She juggles multiple things at once, ensuring first and foremost that customers are cared for, technicians stay busy with work, and communication and production is running as proficiently as possible. This year she dispatched over 21,000 service hours, plus helped manage the workload of Quick Lane and Collision tickets on top of that.
She does “the extras”, too! She helps coordinate the team breakfasts and prepares her very special salsa – yum! She is always willing and eager to volunteer for a job, no matter how large or small. She delivers parts to technicians, assists with large repair order analysis, motivates team members and keeps the atmosphere positive and encouraging, and goes above and beyond to meet the needs of our customers.
Senior Master Technician Luke says, “Annette is like the work flow Housekeeper, making sure that every customer and repair order is taken care of. She’s always pushing everyone in a positive way.”
Tim Pietsch, our used car manager said, “She keeps things moving, always has a positive attitude, and helps us take care of customers and sell cars.”
Master Technician Wesley Leggett called her, “The Heart of the Shop”.
Annette, we are very proud of you and proud to award you as our 2019 BK employee of the year. Congratulations!
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