Getting Your Vehicle Serviced At Bird-Kultgen

by Claire Kultgen

Our family at Bird Kultgen Ford is committed to helping you maintain and service your vehicle throughout its life. From your first oil change, to any major repair needs, we have the team and tools in place to make sure your vehicle gets the best service possible in a timely manner. When your car, truck, or SUV needs maintenance or repair, our staff is ready to provide you excellent service.

Visit Tom Lalley, our service manager, and his team in our service department. We have 11 Ford factory-trained technicians including two Master Certified Technicians – Ford’s highest rating!  Our technicians regularly complete advanced training through Ford, and they are trained experts on maintaining and repairing your vehicle.  Our service advisors are ready and waiting to greet you upon your arrival. You can save time during check-in by scheduling your next appointment online. They will explain any maintenance or repairs to you and make sure you are kept up to speed with the progress on your vehicle throughout its repair. We can text message with our customers and show you what your vehicle needs so that you are able to see what we are working on and ask any questions. When you drop your vehicle off, our free shuttle will take you wherever you need to go and pick you back up when your car is ready. We also have a lounge area for you to relax while you wait for your completed repairs. Should you needs a vehicle, we also have an Enterprise Rent-a-Car right on site for your convenience.

For maintenance and light repairs such as an oil change, tire rotation, brake repair or new tires, stop by our Quick Lane.  Jon Taft, our Quick Lane service manager, will ensure you’re taken care of.  We have unique two-man teams of technicians that work on each vehicle for fast and efficient service, as well as a complete inspection and report card on your vehicle.  Need new tires?  We offer a huge selection and a Low Price Tire Guarantee.  There’s no appointment necessary, we work on all makes and models, and we’re open late and on Saturdays. Also, when you buy four oil changes, your fifth one is free!

As vice president of Bird Kultgen Ford, I’m proud of the level of service provided by our service department and Quick Lane.  Our Bird Kultgen team ensures customer satisfaction from start to finish.

Give us a call (888) 669-0178, visit us online to schedule your next service appointment, or stop by the Quick Lane for your maintenance and light repair needs.

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