Get To Know Jon Taft, Quick Lane Manager

by Claire Kultgen

This month we got to know Jon Taft, Quick Lane Manager here at Bird-Kultgen Ford. We’re so pleased to have Jon lead our Quick Lane team, and we wanted to take a moment to highlight him here on our blog. We asked him a few questions about his background and professional experience, and we are excited for you to get to know Jon.

Jon has been working at BKF for 1,000 days as of November 11th, and is coming up on his 3-year anniversary February 15th. Born in Temple, Jon stayed local and spent the next 15 years in College Station. He attended Lincoln Tech Institute in Grand Prairie, TX for their automotive program. After graduating at the top of his class on a Monday, he immediately packed up and moved back to College Station to accept a position with Garlyn Shelton Imports in Bryan and began work the very next Wednesday! He started out as a lube technician, and he soon moved into the Parts Department. He continued to work his way up the ranks to become the Parts Manager before finally departing for BK Ford in 2015.

Waco is home to the Taft family. They’ve put down roots and enjoy the community they’ve found here.

“Our customers and the warm embrace I have received from the BK family is what keeps us here in Waco. My wife Keri and I just had a house built and are enjoying raising our 18 month old son Bentley in this community. My parents also live here, as well as my older sister Chelsea and her husband Stephen. Chelsea is an Agriculture teacher at China Spring high school and her husband teaches and coaches at McGregor. I also have two little sisters, one lives in College Station and the other in Austin. We’re locals! In my free time I like to spend it with family and friends as well as play sports. I am a competitive person and enjoy just about every sport out there. I really enjoy volleyball as well as soccer, football and basketball.”

Jon’s always had a strong interest in service writing, and finding a home at BK Ford has allowed him to pursue that interest.

“I really enjoy showing customer what to expect when having a vehicle serviced. Going above and beyond for a customer is how I believe they should be treated, and I believe that if I can provide the best experience for a customer that I will not only become their preferred service provider, but become someone that they look for when they need honest answers.”

Having an excellent customer experience while your car is serviced is not just a task or chore to our BK team. It is a goal and a priority. We know you’re busy, and maintaining your vehicles is one thing we can take off your list of things to do. Stop through our Quick Lane and visit Jon and his team. They’ll make sure you’re taken care of, and get you on your way in no time.

“What I like most about working at Bird-Kultgen is that I’m empowered to make decisions for our customers, my team, and what is good for our company, and I love being able to help the company grow towards being the dominant dealership in the Waco area. What is most fun for me is passing on my knowledge to my team members, especially new employees and helping them get promoted, as well as learning something new myself every single day.”

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