The Bird Kultgen Way

You're Always Welcome at Bird Kultgen Ford

At Bird Kultgen Ford, we believe that all customers, male or female, deserve the exact same level of respect from our team. We ensure our female customers are treated just as fairly as our male customers. We're going to listen to your needs, whether it's about a vehicle purchase or a repair, and take the time to thoroughly understand your questions and explain the answers.  

According to the Automotive Maintenance & Repair Association, women represent about 65 percent of auto repair customers.  Despite this statistic, women commonly feel they're being upsold or taken advantage of when dealing with service providers and sales representatives.  Oftentimes, it can be presumed that female customers may not be as car or truck savvy, or as technically proficient as men when it comes to servicing or purchasing an automobile.  

Bird Kultgen would like to dispel that myth, break down the intimidation barriers, and make certain you know that we take the time to create a positive customer service experience for every person that walks through our doors.  We want our customers leaving pleased, well-informed, and confident in their decisions.

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